Solutions for teams who run critical systems.
Tracefox meets SRE, platform, and product teams where they work with a unified observability workflow and AI-assisted incident context.
By role
SRE + On-call
Reduce alert noise, prioritize burn-rate risks, and get AI triage instantly.
Platform engineering
Standardize telemetry with OpenTelemetry-first pipelines and safe query guardrails.
Product + Eng leaders
Track reliability against user experience with RUM + SLO coverage.
Customer success
Share weekly insight reports that highlight regressions before escalations.
Role playbooks built in
Each team gets a tailored workflow without fragmenting data. Playbooks align priorities across reliability, platform, and customer success.
On-call handoff
Shift timelines, open incidents, and alert noise summaries auto-compile.
Platform standards
Golden signals, schema validation, and query guardrails stay enforced.
Customer health
Tenant-level health reports highlight degradations before escalations.
Shared incident perspective
SRE, platform, and product teams collaborate on the same incident timeline with role-specific views and shared context.
- SREs see burn rate and alert clusters
- Platform teams see ingestion health
- Product leaders see customer impact
By use case
Incident response
Unified timelines, AI-assisted hypotheses, and automated post-incident synthesis.
Performance tuning
Profiling, hot spans, and live service maps pinpoint bottlenecks.
Customer experience
Connect RUM data with backend traces to see what users feel.
Release confidence
Use SLO burn analysis and alert tuning to validate deploys.
Query safety
Catch expensive searches early with safe, tenant-scoped query advisors.
Ingestion quality
Detect schema drift and malformed OTLP payloads before they impact analytics.
AI that respects your data
AI features are scoped to your telemetry, with audit trails and tenancy boundaries enforced by default. You stay in control.
- Scoped queries with cost-aware previews
- Approval gates for automations
- Full audit history per incident
30-day onboarding path
Standard rollout milestones keep teams aligned while expanding coverage.
- Week 1: ingest + baseline dashboards
- Week 2: SLOs and alert clustering
- Week 3: AI triage + runbooks
- Week 4: exec reliability reporting
Common questions
Can we start with just traces?
Yes. Teams often begin with traces and expand to logs and metrics later.
How do you handle multi-tenant data?
Isolation is enforced at ingest, query, and AI layers with scoped keys.
Do you support hybrid deployments?
Enterprise plans include private cloud and dedicated VPC options.